The telecommunications’ industry continues to adapt as technology progresses from day to day, constantly evolving to meet the growing communications’ needs of millions of consumers. There are some exciting new developments in stall for next year, here are our top 6.
Telecommunications Trends 2019
1. Telecoms lock onto 5G
This trend started gaining momentum in 2018 and we’re going to see a lot more 5G-enabled telecommunications in 2019. The increased speed of 5G is one of the biggest benefits, but the fact that it allows for the detachment of infrastructure hardware and software opens up a world of possibilities, including high-quality content delivery. The faster, more reliable wireless technology will allow for the connection of more devices, enhancing mobility.
2. AR and VR technology
Although seemingly futuristic, Augmented Reality and Virtual Reality technology are already in play and we can expect much more of this in 2019. They serve to enhance user experience, making telecommunications more enriching and realistic. AR is evident in things such as face filters on Instagram and Snapchat or the Pokemon Go game, popularised in 2016. In the business world, AR and VR will prove incredibly useful – demonstrating products and interacting with consumers on a whole new level.
3. Focus on business
The telecommunications’ industry will turn its attention on business markets in 2019 and, while the consumer segment will not be overlooked, the business-to-business market will dominate. The use of bundle-managed services offers a more lucrative return in the business, rather than residential sector.
4. Digital customer services
The frustrations connected with telecommunications’ call centres will be substantially reduced in 2019 as customer support is digitalised. The majority of calls will be resolved by the self-service system although there will still be real-world support when needed.
5. Preventative maintenance
The use of AI-predictive analytics means telecommunications’ companies will incorporate machine-learning techniques to monitor equipment and predict failures. Rather than merely solving problems, telecommunications’ systems will actually foresee potential problems and attempt to rectify them. These will include fixing issues with cellphone towers, powerlines and servers to ensure uninterrupted communications.
6. In-flight communication
Increased air travel, particularly for business, means consumers are looking for constant connectivity, even when in the air. Fortunately, this telecommunications’ service will be a big trend in 2019. However, the high security threat associated with in-flight connectivity systems means enhanced cyber security for this functionality.
Make sure you are constantly receiving updates from your telecommunications’ provider on ways to enhance your user experience. Discover what trends they are incorporating into their existing model and how they are adapting to ensure you are getting the most out of the service. There is no room for stagnation in telecommunications, so make sure your provider is ahead of the game.
ECN is a leading telecommunications partner in South Africa. ECN offers a broad set of cost effective voice, data and hosted services to meet our customers ever growing technological needs. Our market leading fibre solutions provide our customers with the option of replacing their existing voice service provider to substantially reduce their monthly telecommunications bill. Contact ECN today for leading telecommunications solutions.