ECN’s Full Service voice and fax offering is a comprehensive and cost effective solution which offers clients the option of replacing their existing voice service provider.
Many of South Africa’s top companies use ECN as their communication service provider in order to reduce their monthly communications bill by as much as 40%. These substantial savings are achieved with competitive outbound call rates and lower infrastructure costs.
ECN’s service offering allows clients to replace their existing legacy infrastructure with more modern and cost effective IP infrastructure. This ensures that clients are reliably connected to the ECN network at all times. Once connected, clients are able to take full advantage of ECN’s competitive outbound call rates to realize substantial savings on their call spend. In addition, ECN pays attractive rebates on inbound calls allowing clients to save even more.
Complementing the financial savings, ECN provides a solid and reliable technical support structure.
ECN has a state of the art Network Operations Centre (NOC) that pro-actively monitors client lines and the core network.
Parameters such as connectivity, capacity and latency are monitored 24/7/365.
Service delivery is key to ECN to ensure a high level of client satisfaction at all times. ECN achieves this by operating an internationally recognized help desk system which enforces support processes and best practices. Issues are professionally dealt with by ECN’s dedicated client care personnel, who engage with clients to ensure that all issues are handled and resolved efficiently and effectively.
ECN strives to be at the forefront of technical innovation. ECN’s technical personnel continually develop innovative new products and value added services to improve the value proposition for its customers.