When ECN entered the market in 2005, corporate voice services were primarily delivered using legacy TDM or LCR technology. ECN’s vision for how corporate voice should be provided in the future, led to the construction of its IP based NGN. This strategy has enabled ECN to differentiate itself from its competitors and ensure that it is strongly positioned within the SA communications market.
ECN remains committed to delivering visionary, innovative solutions that allow its customers to achieve their cost cutting objectives and provide them with a competitive edge. ECN continues to look beyond today’s requirement to the next generation of advanced communication services that will best serve the needs of its customers
Why use ECN?
ECN has negotiated attractive wholesale termination rates with the incumbent national telephone networks and can provide customers with top quality voice services at discounted prices on the full range of fixed line call types. As soon as a customer is connected to ECN, it will immediately begin to see cost reductions in its monthly telephone bill. ECN guarantees that customers will make substantial savings on fixed-to-mobile, local, national and international calls.
Carrier Grade Voice Quality
ECN guarantees 99.73% uptime for voice services with automated failover in the event of equipment failure. ECN interconnects with the incumbent operators, enabling it to provide carrier grade voice quality on both inbound and outbound calls. ECN’s voice offering eliminates the quality problems typically associated with conventional VoIP/LCR solutions such as delay, signal loss, dropped calls etc.
Joining ECN’s network is quick and easy. ECN provides efficient on-site installation and activation with minimal disruption to business operations and infrastructure. Once a customer is connected to ECN it dials as usual – the only change is that its calls are routed via ECN. All installation activities are carefully planned and approved in advance.
Service at the Highest Level
ECN has built a state-of-the-art Network Operations Centre (NOC), which monitors ECN’s national voice and data network. The NOC monitors active and passive network parameters to anticipate, localise and isolate problems on the network. When problems do occur the activities of front-line personnel are coordinated and dispatched from regional offices. The NOC is also capable of providing an up to the minute, real-time visual summary of the status of the entire network.
Informative Call Reporting
ECN’s telephone management system (TMS) provides customers with real time account information. The TMS is accessed via an easy-to-use, web-based interface. Configurable reports covering billing, invoicing, savings and diagnostics are available to users via a web interface. It is the perfect tool to help customers easily monitor and manage their company’s telephone costs.