How important is having a professional business phone system? Very! According to the International Customer Service Association, some 85% of customers will return to a business that offers a positive phone experience. It’s often the first interaction a customer will have with a business, so it needs to be professional and supportive. That’s why cloud-based PBX is the first choice for modern businesses looking to grow. ECN offers the Yeastar Cloud PBX which is great for South African businesses.
What is Cloud PBX?
You might know of cloud PBX (Private Branch Exchange) as virtual PBX but basically, it’s an office phone system that operates using an internet connection. It has many innovative features that make it one of the best options for business phone systems, and Yeastar Cloud PBX is a leading provider.
Read More: Cloud Phone System Guide
What are the features of Yeastar Cloud PBX?
The reason that cloud PBX is such a popular choice for business telecommunications is that it offers so many key features that you can incorporate. You can also select the features that you need or include features as the need arises at a later stage.
1. Cloud-based flexibility
When you’re using a cloud-based phone system, you can access it wherever there is an internet connection, which means that Yeastar Cloud PBX can be supported across multiple locations – wherever you want to operate your business really. There is no need for any physical PBX hardware which means no ongoing maintenance, fixes, and additional costs.
2. Scalability
You might be starting out, which means your telecommunications needs are fewer. However, you might have plans to grow, which means more phone users, extensions, and features will be needed. The Yeastar Cloud PBX is highly scalable, allowing you to adapt up or down, depending on your business growth. You only need to pay for what you need and use right now.
3. Supports remote working
The cloud-based flexibility of Yeastar Cloud PBX supports modern-day remote working capabilities. Whether your employees are office-based, home-based, or move between the two, they will be able to engage with customers using Yeastar Cloud PBX wherever there is an internet connection. This is because of the softphone applications and mobile client integration that allows employees to access the phone system from their smartphones, tablets, or desktops.
4. Supports unified communication
Yeastar Cloud PBX also supports a range of communication tools including instant messaging, video conferencing, and presence information so there is always seamless collaboration between team members. You can send and receive business SMS and WhatsApp messages to provide further customer support.
5. Call recording and monitoring
With Yeastar Cloud PBX you can record and monitor all calls which is invaluable for quality assurance. You can use the call recordings for training employees, identifying areas that require improvements, evaluating employee performance.
6. Voicemail-to-email
Simplifying message retrieval, Yeastar Cloud PBX offers the voicemail-to-email functionality which transcribes any voicemail and sends it directly to your inbox as a PDF or as an audio file if required. This is great for reviewing the message while busy with meetings or other work and ensures there is no missed communication. You can then categorise, rename, and forward the voicemail to relevant employees.
7. Call management
Yeastar Cloud PBX has great call management features to ensure no calls are missed, and customers are not left unattended. The call management features you will enjoy include:
- Call routing: This directs all incoming calls to the right department depending on the routing rules.
- IVR (Interactive Voice Response): This offers a menu to help callers direct their inquiries.
- Call queues: At peak times calls will be placed in a queue so they’re not lost.
- Ring groups: All phones will ring either simultaneously or sequentially so no call is lost.
- Call forwarding: When a call can’t be answered, the call is forwarded to another number.
8. Contact list
Contact lists are important data that need to be accessible to employees and Yeastar Cloud PBX allows admins to create a list of contacts that can be managed and shared. This better facilitates and streamlines business operations with relevant contacts available at any time.
9. Advanced security
Your business and customer data must be kept completely secure and Yeastar Cloud PBX is able to do this through advanced security features. These include:
- TLS & SRTP Encryption: This is secure voice and data transmissions.
- Fraud detection: You will receive automatic alerts for any suspicious call activities and unknown locations to stop fraud.
- Blacklist and Whitelist: You can control access to your PBX by blocking or allowing specific IP addresses or phone numbers.
10. Third-party integrations
You don’t need to invest in a whole new range of software when you invest in Yeastar Cloud PBX because the API support allows for third-party integrations. This business phone system supports:
- CRM platforms: The CRM platform will complement Yeastar Cloud PBX so when your CRM contacts get in touch, their customer profile is brought up for more personalised service.
- Plug-and-Play SIP Endpoints: Yeastar Cloud PBX automatically registers SIP endpoints so you can configure them on the web interface, including changing passwords and users.
11. DID (Direct Inward Dialling)
Your company might have a global footprint which means contacting customers around the world. However, many people don’t trust foreign numbers which is why Yeastar Cloud PBX offers DID. You can secure a local number so that it appears when calling customers in a particular region or country.
12. Cost savings
Finally, one of the best features of Yeastar Cloud PBX is its cost-efficiency. There’s no more need for expensive on-site hardware or ongoing maintenance costs. You can also opt for Yeastar’s pay-as-you-go pricing so you only pay for the features you need when you need them.
Get in touch with South African leading electronic communications network, ECN, to find out how you can get connected with Yeastar Cloud PBX and take your business to the next level!