How to Choose the Right PABX

How to Choose the Right PABX


What questions should you ask?

One of the most important aspects of any business is that customers are able to get hold of you. Choosing the right PABX system whether it’s a Virtual PABX, Conventional PABX or Hybrid PABX can be a daunting task, but we have put together a few questions to ask yourself so that you choose the right one for your business.

1. How big is your business?
A Virtual PABX is ideal for small to medium businesses, a conventional and hybrid PABX are both more suitable to large enterprises.

2. Where are your customers located?
The location of your customers can have a big impact on the PABX phone system you choose. You may want to achieve a local presence in communities you serve but are not physically in. A toll free number may be beneficial for a business serving customers across the country or globe and this is where a Virtual PABX is very beneficial.

3.Where are your employees located?
A Virtual PABX is the ideal solution for a business where there are a number of different employess in different locations. They would receive an extension and when calls come through for the business from customers, these calls are directly forwarded to the person, either on their cellphone or in their home office. This makes your staff accessible to customers from just about anywhere.

4. How many employees do you have?
Whether you have 2 or 10 employees, a Virtual PABX is a cost effective way to communicate with your clients. A Virtual PABX offers the flexibility to scale up or down for small to medium sized businesses. The size of your business will determine how many extensions you may need.

5. Do you plan on growing your business and staff members in the near future?
A Virtual PABX is not stagnant and you are able to add or remove extensions. IT is a scalable and flexible solution. A Hybrid PABX also offers flexibility and offers an easy transition to full VOIP and Hosted PABX solution. A Conventional or Hosted PABX is fairly stagnant and expensive to install. Once it is installed it is costly to reduce or remove it.

6. Do you have different departments in your business?
A Virtual PABX, Hybrid and Conventional PABX all have the ability to transfer calls to different departments in a business.

7. What is your budget?
Your choice of PABX system may be determined by your budget. PABX’s range in their functionality, flexibility and effectiveness. A Virtual PABX is the most cost effective and is a good starting point as it can be up scaled depending on how your business grows. However if you have a larger business, a conventional PABX or Hybrid PABX may be more effective and although costly will serve your communication needs better in the long run.

Whether you are a small digital marketing agency, a medium sized wristband supplier or a large tennis court construction company, thier is a PABX solution for you.

For the best advice as to which one is right for your business, the best deals and service on all PBX systems that suit your business needs. Contact ECN today.

ECN is a leading player in the delivery of affordable and accessible converged voice and data solutions that are at the forefront of the next generation network. Contact ECN today for all your business communication needs.

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