Modern businesses require modern solutions and when it comes to communication for hybrid workplaces, softphones and web dialers have revolutionised the game. ECN, a leading next-generation communications provider, is bringing businesses closer to customers by launching its Porta Product, the ECN Softphone App for Mobile and ECN Web Dialer – a ‘work from anywhere’ solution!
“As market leaders in communication, we identified an opportunity to expand on our Hosted Cloud PBX offering with the launch of our ECN Softphone App for Mobile and ECN Web Dialer,” said ECN’s CEO, Jan Holtzhausen. “These two products perfectly combine to provide a single, efficient communication service without the need for hardware phones. The ECN Softphone App available for both Android and iOS, and the ECN Web Dialer Supported by most major browsers, extend the reach to our existing Cloud PBX providers while making our partners more competitive.”
Holtzhausen explained that softphones have become a highly sought-after business solution with the rise of the work-from-home model: “Employees needed a user-friendly solution that didn’t require physical cables and bulky devices that were difficult to deploy. Our Mobility Product gives businesses and their employees the freedom to work and communicate from anywhere – the office, home, a coffee shop, or even walking down the street – across desktops, laptops, and smartphones.”
ECN’s Mobility Product explained
This game-changing communications system consists of two separate elements – the ECN Softphone App for Mobile and the ECN Web Dialer. While they have different applications, these two work together to convert a computer or mobile device into a revolutionary communication platform.
“Our ECN Softphone App is available across multiple devices, bringing with it highly desirable features for modern business,” continued Holtzhausen. “The ECN Web Dialer uses webRTC technology which increases the video resolution to superior, HD-quality pictures.”
What are the features of ECN’s Web Dialer?
It’s not simply the lightweight convenience of the Web dialer that makes it so in demand, it can also offer businesses several innovative features to better connect with customers. ECN’s Web Dialer offers these key features:
- Call recording which can be played back and downloaded.
- Voice calls to external numbers.
- Access to the Cloud PBX contact List.
- Recent calls access to return calls to the last 10 calls.
- Call history to access details about all incoming and outgoing calls.
What are the features of ECN Softphone App for Mobile?
- It supports app-to-app voice calls and off-net calls.
- It can be used with supported Bluetooth headsets.
- It allows for push notifications to ensure customers receive calls or messages while the app is running in the background.
- It includes all the tools and resources employees need, no matter where they are.
- It outperforms the competition with higher-quality audio calls.
- It allows for simultaneous ringing across all registered devices – desktop, laptop, and smartphones on Android and iOS.
What are the benefits of ECN’s Web Dialer?
- ECN Cloud PBX users can make and receive audio or video calls from any place using only their browser, without running the cost of a normal cellular call.
- Service providers need less time to launch their services and are more competitive in the marketplace.
- It’s a browser-based solution for quick voice and video calls.
- It uses WebRTC technology.
- Users can view the current status of colleagues.
- It’s supported by most major browsers.
What are the benefits of ECN Softphone App for Mobile?
- ECN Cloud PBX users can make and receive audio calls from anywhere using only their smartphones, without running the cost of a normal cellular call.
- Service providers need less time to launch their services, making them more competitive in the marketplace.
- It’s an app-based solution for quick voice calls.
- It’s a simple, 2-step process to get started: Install the app and sign in with a corporate Cloud PBX phone number.
- It’s supported by Android and iOS.
- It offers easy deployment for faster market release.
To find out more about ECN’s groundbreaking Mobility Product, contact sales@ecn.co.za .