For your business to have the best in telecommunications’ systems, then Virtual PABX is first choice. For a novice, there are so many complexities to overcome, but the most prudent way to navigate the world of Virtual PABX – and its numerous benefits – is to go with a reliable and competent Virtual PABX provider. Here are 5 things to consider when you’re choosing your preferred Virtual PABX provider.
Best virtual PABX
1. Features and equipment offered
The first step you need to take is list what telecommunications’ features you must have for your business’ everyday operations. There are generally features you must have now, and features you’d like to add going forwards. Check that the Virtual PABX provider offers all the required features, including those you’d like to consider at a later stage as this will save you having to change providers at some point. Another consideration is the equipment required to operate all these fantastic features. Check with the provider whether you have the equipment and connectivity capabilities to support the desired features.
2. Flexibility in services
It can be difficult to assess the number of phone lines your company will require going forward, but it is highly likely that, as the business grows, you will need to add phone lines to keep up with the demand. Check with the Virtual PABX provider as to whether they have the capacity to add – or even decrease – the number of phone lines. Another point of contention is whether or not the Virtual PABX provider will allow you to keep your existing number. Many smaller providers might insist that you change your number rather than porting numbers to their service, which could complicate the situation.
3. Hidden costs
The test of a dependable Virtual PABX provider hinges on complete honesty with regards to services and fees. Some Virtual PABX providers might charge solely for the service, but not explain that your internet connection will need upgrades to handle the additional load. A reputable Virtual PABX provider will perform a site survey or network analysis to outline exactly what you will need to implement for effective running of the telecommunications’ service. Check whether the final fee includes travel costs, per-minute charges and connection fees as well.
4. Support services
While the Virtual PABX provider might insist that the use of the system is so simple, you won’t need further assistance, the reality is that you most probably will. Check exactly what support services are offered by the provider, the process of logging a fault, response time and where the support centre and technicians are based. It’s important that all these factors are outlined in contractual form to protect you by ensuring accountability.
5. Contract termination policy
The contract is in place to protect both parties so don’t be bullied into signing something without fully understanding all the terms and conditions. Be weary of a provider that promises numerous benefits but doesn’t clearly stipulate these in the contract. And always check the cancellation policy, because if you find you’re unhappy with the service, you don’t want to be tied into something for a lengthy period.
Entering into an agreement with a Virtual PABX provider is a big commitment. Telecommunications are used daily and can be a massive benefit to any organisation, but a problematic provider will prove to be a real hindrance to your company. Do a thorough analysis of all the organisations before settling on your preferred provider.
ECN is a leading telecommunications partner in South Africa. ECN offers a broad set of cost effective voice, data and hosted services to meet our customers ever growing technological needs. Our market leading fibre solutions provide our customers with many options to suit their needs and pockets. Contact ECN today for leading telecommunications solutions.