What is a Virtual PBX System?
Virtual PBX is an inexpensive inbound phone system that transmits calls over the Internet as data using VOIP (Voice over Internet Protocol), that is owned and maintained offsite by a VOIP service provider. Virtual PBX usually only handles inbound calls and is an ideal solution for small business customers with fewer than 10 employees and low-volume telephone traffic.
The Difference between Hosted PBX and Virtual PBX
Hosted PBX is a service where PBX features are hosted at the service provider location. The business end users connect via IP to the provider for voice service. A Hosted PBX is completely managed off-site, resulting in no IT or installation costs, it also provides businesses with the ability to manage their phone systems via a user-friendly control panel.
A Virtual PBX on the other hand is a scaled-down version of a Hosted PBX system and generally only handles inbound calls. It is owned and maintained off site by a VOIP service provider much like a Hosted PBX however it is geared toward simple inbound call-routing for SoHo offices with few staff, smaller budgets, and simple calling needs. This allows small businesses to access enterprise-level features at a reduced cost and present a professional image to their clients and callers.
Depending on the service provider, a virtual PBX system may require a separate phone service for outbound calls.
Features of Virtual PBX
In our article the Benefits of Virtual PBX we discuss the features of a Virtual PBX system in more detail. However some of the main benefits include reduced costs, scalability and flexibility, lower maintenance costs and low upfront capital requirements, all with the ability to provide professional image to clients.
Many Hosted VOIP PBX systems also offer a Virtual PBX solution. The main advantage of using a Hosted VOIP PBX provider to manage your Virtual PBX solution is scalability. When your business grows, the system can grow with it and can be easily upgraded to the full features and benefits of a Hosted PBX system.
Why Virtual PBX?
In conclusion Virtual PBX is an increasingly popular choice for start-up businesses, freelancers, entrepreneurs, mom-and-pop shops and small owner managed businesses. It offers the scalability and reliability needed for a high quality communication service at a cost that small businesses can afford.
ECN is a leading player in the delivery of affordable and accessible converged voice and data solutions that are at the forefront of the next generation network. Contact ECN today for all your business communication needs.