The telecommunications industry is moving rapidly, with new connections and technological solutions being adapted and integrated into the office space. As we move away from the limits of landlines and analogue technology, VoIP is undoubtedly emerging as the leading solution for business today. Here’s a look at some of the trends that are making this an even more valuable to the modern business space.
What is VoIP (Voice over Internet Protocol)?
The VoIP technology enables you to make calls over the internet rather than traditional phone lines, and your calls can be made through any mobile device, not just landlines. Using VoIP technology, your business is able to connect as easily with someone local as it is with a global client, plus it comes with a range of business-focused features. These include voicemail, video calling, caller IDs, SMS messaging and so much more.
What can we expect from VoIP in 2022?
There are a lot of ways that VoIP will improving in the next year, providing business with even more opportunity for growth through communication. Here are some of the top trends to expect.
– Mobile VoIP is on the rise
While many companies are resuming in-house work, there has been a definite shift towards more flexible office solutions with remote working a very popular option for many. VoIP is suited to this way of working, as many mobile phone manufacturers develop VoIP-compatible handsets. This not only improves the mobility of your business operations, but offers a more cost-effective way to communicate with your clients via calls, SMS and virtual meetings. The mobile VoIP solution is also including a host of features such as call recording, caller ID and CRM (customer relationship management software) integration.
– AI technology for VoIP
Artificial intelligence (AI) technology is fast becoming dominant in customer-service fields, with VoIP jumping on board this revolutionary software. Some of the ways you can expect VoIP to incorporate AI technology is through auto attendants who handle incoming calls, as well as analysis and other basic task automation. Through Natural Language Processing (NLP), AI can assist in voice software applications, as well as voice translation in real time.
– Increased security provisions
As businesses shift into cyber space, the need for cyber security becomes that much more important to protect valuable client and company data. This year we will definitely see VoIP services providing users with additional security layers to protect from phishing, network intrusion and more. Multi-layer security measures are definitely going to become the norm with blockchain technologies also being explored as they boast the potential for decentralising control over VoIP platforms. This prevents cyber criminals from breaching the system and stealing sensitive information.
– More use of 5G for VoIP
This year has seen increased rollout of 5G locally and globally, with more technologies leveraging this to provide faster communication speeds and response rates. When brought into the VoIP systems, 5G is able to improve the streaming quality for better video conferencing and higher quality calls.
– VoIP consolidates with video services
There has been an evolution in video chat services as remote working and social distancing propelled this technology in a very short space of time. Some video chat services like FaceTime or Messenger are proving to be competition for VoIP software, whereas others have integrated to allow for video conferencing on the VoIP service. VoIP will also allow for integrated in-app communications which means that you can communicate with a variety of users on one platform.
Why you should adopt VoIP today
The positive trends in VoIP technology continue to make it one of the most beneficial tools in the modern workplace, but there are several other reasons you might want to consider a VoIP solution today.
- It’s incredibly cost-effective, saving you a lot of money on communication in the long run.
- It has a number of versatile features suited to different work environments and needs.
- It makes for more efficient use of your bandwidth.
- It provides you with a highly reliable, quality service.
- It’s highly scalable, allowing you to add or remove lines when necessary.
- It has ease of integration and off-site maintenance, saving you money and space.
To find out more about VoIP solutions for your business, get in touch with ECN. As industry leaders in voice and data solutions, they can talk you through the various VoIP options and features, tailoring a solution to your business needs.