“Today’s customers expect transparency, agency, and quick issue resolution. What they don’t want is to sit in a 30-minute phone queue to talk to a customer service rep.” – Forbes
When it comes to running an effective business, internal and external communication is vital to ensure continuous flow, minimise friction and reduce unnecessary error. That’s why telecommunications systems remain such an important technological solution in any company. VoIP (Voice over Internet Protocol) provides you with a quality communication system that ensures both customer and employee satisfaction. Here’s a look at how this is achieved.
What is VoIP?
Using VoIP, you can make and receive calls via the internet rather than using the traditional analogue telephone system. This form of internet telephony works by converting the digital information packets so that they can be transmitted via broadband internet.
What are the benefits of VoIP?
At its most basic, VoIP might sound useful but not that much different to any other telecommunications’ system. But the reality is that the benefits to your business are extensive. Here’s how VoIP can bring your business into the fourth industrial revolution!
Top 8 benefits of VoIP
1. VoIP security
Data is one of the most valuable assets in businesses today, and with anything valuable, there is always the risk of theft. That’s why you need to consider security features when investing in a telecommunications system – and VoIP brings the best. The modern VoIP system has standardised encryption protocols that make your internet-based systems that much more secure.
2. Great call quality
There is nothing more frustrating than hosting virtual meetings with a poor-quality line. With VoIP technology, you’re able to enjoy a high-quality line with more advanced clarity and less chance of call dropping than the analogue lines.
3. VoIP automated assistance
Your VoIP technology can also attend to your customers when you can’t – after hours, on weekends and public holidays. Using an automated assistant, the VoIP can answer frequently asked questions that you’ve pre-programmed. You can also record all VoIP calls so that you and your colleagues can replay important calls for review if needed. This also provides your business with useful data for analysing which customers call the most, when and why. This provides you with business-driving information for future use.
4. VoIP is mobile
The world has shifted into the mobile space, and a flexible workplace requires flexible equipment to accompany it. This is where VoIP is so beneficial. You can make and receive phone calls from a variety of devices – including your own smartphone – using the VoIP system. VoIP will integrate with a variety of other software systems as well, including remote conference and file sharing, which really streamlines workflow.
5. Multiple features
The VoIP is more than just a system for making and receiving telephone calls, it actually comes with a range of useful features that keeps you connected internally and externally with ease. Some of the features your business can enjoy with a VoIP system include:
- Teleconferencing
- Video conferencing
- Voicemail
- Fax-to-email
- Instant messaging
- Call transfer
- Call hold and forwarding
- Auto-attendant phone menus
6. Simple to set up and maintain
When installing a traditional phone line, you can anticipate a really arduous process which is difficult to maintain. On the flipside, VoIP is much simpler to install, configure and maintain, with changing system configurations that much simpler and more convenient.
7. VoIP is scalable
One of the biggest concerns for business when choosing VoIP is not knowing how many phone lines will be needed, particularly if the business is still growing. You might be expanding your footprint, which would require the addition of more phone lines in the near future, fortunately VoIP is a highly scalable solution. This means you can add new phone lines whenever needed. On the other side of the spectrum, if you are scaling down, you can reassign or remove a line completely.
8. VoIP is cost-effective
Finally, a massive benefit of VoIP systems are the costs you’ll save once it’s implemented. Operating costs of VoIP are significantly lower than traditional phone lines, and your business won’t have to waste funds maintaining separate networks for data and phones. And, because your VoIP is mobile, you’re also saving costs when connecting while travelling. If you choose to go with the remote working option, then there are also costs saved related to office space.
Read More: Top VoIP trends
Considering the range of benefits associated with VoIP, there’s no time to delay in implementing this system into your organisation. Contact ECN, the industry leaders who offer a range of cost-effective voice, data and hosted services to meet customers’ ever-growing technological needs.