Business accessibility and the quality of communications’ system are integral to improving customer experience. In the modern era of advanced communications’ platforms, businesses are having to ensure the system installed is able to meet demand, which is why many businesses are migrating to the cloud-based PBX (private branch exchange) system.
What is cloud-based PBX?
Also known as cloud PBX or hosted PBX, this form of business phone system relies on an internet connection for ongoing operation. Rather than relying on PBX equipment on site, your VoIP (Voice over Internet Protocol) provider performs all the communication functionalities such as calling, voicemail and call forwarding.
Why your business needs to migrate your PBX system to the cloud?
Many businesses are switching across to a cloud-based PBX system because of the superior functionality, features and operations. Here’s why it’s a system worth investing in.
1. System flexibility
The move to remote offices has allowed for increased flexibility in the workplace, but also requires a flexible communications’ system to meet these needs. Fortunately, the cloud-based PBX system provides you with the option of taking and making calls from anywhere.
2. Uninterruptible reliability
Downtime can be the death-knell for any business because a negative customer experience leads to lost trust and decreases brand loyalty. With cloud PBX, you’re benefitting from increased uptime, even in the event of load shedding and other power outages. Calls can be re-routed to various locations, as well as mobile phones, so there’s no risk of downtime.
Because the equipment is off-site and you have your VoIP provider handling all the system capabilities, you’re not having to deal with any extra hassle. The lack of bulky equipment is also space-saving and reduces maintenance related to its upkeep. There’s also minimal hassle in when it comes to setting up the system.
4. Superior call features
This incredible virtual service provides businesses with endless options that are suited to organisations of all sizes, with the possibility of creating more bespoke feature combinations where needed. Some of the leading cloud PBX features include:
- Mobile device support
- Intelligent call forwarding
- Voicemail to email transcription
- Auto attendants
- Automatic call recording
- Built-in video conferencing
- Inbound call queuing
5. Improved security
Unfortunately, modern businesses are constantly at risk of cyber-attacks, which is why it’s important to invest in equipment that has enhanced security features. Cloud-PBX provides you with more security when compared with traditional PBX, with options including call encryption and 24/7 monitoring.
6. Automatic updates
Touching on the hassle-free nature of cloud PBX is the fact that you get automatic system updates. Where businesses once had to invest a substantial amount in system updates and rely on technical support, cloud PBX allows means that updates take place as soon as software is available. This ensures smoother communications overall.
Although the initial costs may be more for a cloud-based PBX system, the ongoing cost or running is substantially reduced – in some instances, by up to 75 percent. This includes costs saved on upgrades, maintenance and hardware costs as well.
Your business plans will no doubt include growth of the organisation, and it’s important that your equipment is able to meet the growing demands. A cloud-based PBX system is an incredibly scalable system, so when you’re in need of more lines or features, you’re able to do so with complete ease. On the other side of the spectrum, you’re also able to decrease the number of telephone extensions and lines as needed through this agile system.
Read More: Cloud-based PBX over On-Premise PBX
Leading South African telecommunications’ company, ECN offers a wide range of cost-effective voice, data and hosted services to meet all customers technological needs. To discover a customised, cloud-based PBX system that will enhance your business solutions, contact ECN today!