What is Cloud PBX?

What is Cloud PBX?

A cloud PBX (Private Branch Exchange) is a service where PBX features are hosted at the service provider location, also known as “the cloud.” It uses Voice over Internet Protocol (VoIP) technology to answer and route outgoing calls. Unlike traditional PBX systems that rely on physical hardware, cloud PBX services are cost-effective, easy to use, and enable communication from any device or location. It is owned and maintained off-site by a VoIP service provider.

The Difference between Cloud PBX and Premise-based PBX

Where cloud PBX is a service where PBX features are hosted at the service provider location. On-premises PBX systems are installed and maintained at your business location or your local data centre.

A cloud PBX is owned and maintained off-site by a VOIP service provider, this allows small businesses to access enterprise-level features at a reduced cost and present a professional image to their clients and callers.

Depending on the service provider, a Cloud PBX system may require a separate phone service for outbound calls.

Features of Cloud PBX

Some of the main benefits include reduced costs, scalability and flexibility, lower maintenance costs and low upfront capital requirements, all with the ability to provide a professional image to clients.

The main advantage of using a Cloud PBX is scalability. When your business grows, the system can grow with it and can be easily upgraded, to the full features and benefits of a cloud PBX system.

Why Cloud PBX?

In conclusion, Cloud PBX is an increasingly popular choice for small to large businesses. It offers the scalability and reliability needed for a high-quality communication service at a cost that all businesses can afford.

For the best deals and services on Cloud PBX systems that suit your business needs, Contact ECN today.

ECN is a leading player in the delivery of affordable and accessible converged voice and data solutions that are at the forefront of the next-generation network. Contact ECN today for all your business communication needs.