“Today’s customers expect transparency, agency, and quick issue resolution. What they don’t want is to sit in a 30-minute phone queue to talk to a customer service rep.” – Forbes When it comes to running an effective business, internal and external communication is vital to ensure continuous flow, minimise friction and reduce unnecessary error. […]
Waiting in a doctor’s office is bad enough, you don’t want patients waiting on the phone as well! Fortunately, there are many leading business phone systems that provide a more convenient, hassle-free experience that gets patients to the healthcare they need faster. In this piece we’ll take you through the top phone systems and which […]
A lot has changed in the past two years as we were forced to navigate an ever-changing reality, but one thing that has emerged globally is the need to appreciate employees. It’s quite simple really, a happy workforce equates to a more productive workforce. But more than this, there is the ethical requirement of employers […]
