Phone System Features That Improve Customer Service

The value of good customer service simply cannot be overstated. Customers who feel heard, and who believe they’re getting value for their money are the ones who will return. But more importantly, they’re the ones who will give your company great reviews and encourage word-of-mouth marketing. Great customer service translates into literal earnings. As Mahatma […]

Choosing The Right Cloud-Based Phone System for Small Business

Starting or running a small business means assessing the cost and revenue-driving potential of absolutely every aspect of the business. This means that deciding on something as impactful as your communications system will need particular consideration. Cloud-based phone systems are great for small businesses, but if you’re unfamiliar with what these are or the features […]

Launch of ECN’s Mobility Product a game changer for business communication

Modern businesses require modern solutions and when it comes to communication for hybrid workplaces, softphones and web dialers have revolutionised the game. ECN, a leading next-generation communications provider, is bringing businesses closer to customers by launching its Porta Product, the ECN Softphone App for Mobile and ECN Web Dialer – a ‘work from anywhere’ solution! […]