Enhancing Customer Service with VoIP: Tips for Small Businesses

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos   The faster businesses realise that quality customer service is central to business success, the faster that success becomes […]

The Role of Artificial Intelligence in Smart Office Management

“A significant 64% of businesses believe that artificial intelligence will help increase their overall productivity, as revealed in a Forbes Advisor survey. This demonstrates the growing confidence in AI’s potential to transform business operations.” – Forbes   The concept of a Smart Office, while not a new one, is now fast becoming a commonplace reality […]

Features of Hosted PBX Solutions: Call Recording, Analytics, and More

If you’re upgrading your business telecommunications systems, it’s time you consider implementing a Hosted PBX solution to better engage with colleagues and clients. This advanced technological communication system is not just a way to stay connected, it comes with unique features that make your daily business operations that much simpler. From call recording to analytics, […]