ECN in partnership with CallCabinet offer a cutting edge hosted call recording service.
This secure voice logging and call recording solution is South Africa’s 1st cloud based, compliant product. Whether you need to record calls for staff training, dispute resolution, compliance or security reasons, our logger will allow unlimited storage of your calls and other sensitive data without the need for any additional hardware.
All recordings are 100% compliant and are individually secured and encrypted at source with a rotating encryption methodology.
Whether you have a single location with five extensions or a nationwide infrastructure with multiple branches and extensive calls, this solution can be tailored to your business.
The service also supports multiple time zones, multiple recording locations and has the ability to sort and locate your calls within seconds.
Features & Benefits:
- Full Compliance: This system meets all South African legal and industry regulations including FICA, FAIS, POPI, and CPA.
- No Hardware: This is completely cloud-based, reducing capital expenditure.
- Secure: All calls are recorded with AES 256-bit encryption and rotating encryption methodology for maximum security.
- Web-Based Access: Businesses can play back, search, and manage recordings from any web browser.
- Cloud Storage: All recordings are securely stored in the cloud with redundant backups to prevent data loss.
- Mobile: Businesses can access and manage recordings from multiple locations or devices, making it ideal for remote teams.
- Scalable: Hosted call recording supports businesses of all sizes, from 5 extensions to thousands, without infrastructure constraints.
- Instant Retrieval: Businesses can retrieve call recordings within seconds, sorted by phone number, date, time, or other parameters.
- Granular User Permission Control: Businesses can enjoy peace of mind knowing that recordings are only accessible by authorized personnel.
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Download the PDF Brochure below