Artificial Intelligence (AI) is no longer limited to select industries; it’s now impacting how businesses interact with their customers in real time. According to the 2025 Zendesk CX Trends report, 70% of customer experience (CX) leaders are shifting their customer journeys using AI tools. Central to this transformation is AI-powered virtual agents, which are re-shaping […]
Meta owner and founder Mark Zuckerberg has just personally closed a staggering $250 million deal to bring 24-year-old AI researcher Matt Deitke into Meta’s Superintelligence Lab – a clear sign that AI isn’t just here to stay, it’s defining the future. At ECN, we’ve seen first-hand how AI’s explosive growth is intrinsically tied to speed, […]
The volatile global environment, unstable power supply, infrastructure weaknesses, and increasing cyber threats mean that Disaster Recovery in digital dealings is a must-have for all South African businesses. At ECN, we understand the high cost of downtime, which is why our Yeastar Disaster Recovery solution ensures seamless communication continuity, even when disaster strikes. What is […]
