At the start of 2026, South African businesses are once again reassessing their business communication strategies. This means prioritising ways to stay agile, efficient, and connected in an increasingly digital and customer-driven world. Cloud, AI, and Unified Platforms Technology continues to redefine how teams collaborate and how organisations engage with clients. With many new systems […]
Artificial Intelligence (AI) is no longer limited to select industries; it’s now impacting how businesses interact with their customers in real time. According to the 2025 Zendesk CX Trends report, 70% of customer experience (CX) leaders are shifting their customer journeys using AI tools. Central to this transformation is AI-powered virtual agents, which are re-shaping […]
Meta owner and founder Mark Zuckerberg has just personally closed a staggering $250 million deal to bring 24-year-old AI researcher Matt Deitke into Meta’s Superintelligence Lab – a clear sign that AI isn’t just here to stay, it’s defining the future. At ECN, we’ve seen first-hand how AI’s explosive growth is intrinsically tied to speed, […]
