The rollout of fibre optics in South Africa is underscored by the fact that internet connectivity has evolved from being a luxury item to a necessity, at home and in the workplace. Many consumers are signing up for Fibre to the Home (FTTH) packages but there are some disappointments with regards to installation and performance. It’s important to ask the right questions of your fibre supplier, so here are a few things to consider before settling on a company.
1. The fibre range
Depending on the size of your home or office, the FTTH service might require the installation of Wi-Fi routers or boosters to provide sufficient coverage throughout. When researching internet service providers (ISP), check whether they are capable of installing the routers and if there are extra charges connected. Also check the range before the installation is complete.
2. Data amounts
Internet options come in both capped and uncapped services with the capped option generally at a lower rate but data amounts are limited. If the consumer runs out of data, more will have to be purchased. The uncapped option can be the more appealing option but it’s important the ISP explains the reliability of this service. Whatever data option is selected, the provider must offer customers monthly reports for future analysis.
3. Future capacity
It’s difficult to assess the internet requirements projected over the next few years. The business may grow and capacity increase, so it’s worth checking on the ability of the provider to install further cables to maintain performance. Check how flexible the package is and what costs are involved for increased capacity.
4. Connectivity delay
The installation of FTTH is not necessarily a quick process as it is dependent on the size of the area, location and infrastructure required. If your business relies on internet connection daily, check on the time frame of fibre installation and ask the provider if there are any measures that can be taken to accommodate internet supply during the transition period.
5. Follow-up services
It’s fine getting an ISP to install fibre but what happens if there is an issue down the line? Make sure your provider offers a comprehensive list of services along with the monthly fee. It’s imperative that the provider supplies a full service including all necessary support and equipment to ensure optimum fibre performance.
While there’s no doubt that fibre is the fastest, most reliable internet solution on the market, if the service provider doesn’t meet expectations, then the internet service fails. Make sure all necessary questions are put to the provider before engaging in any contract.
ECN is a division of Reunert Limited and a leading telecommunications and business fibre partner in South Africa. ECN offers a broad set of cost effective voice, data and hosted services to meet our customers ever growing technological needs. Our market leading Fibre for business provides our customers with the option of replacing their existing voice service provider to substantially reduce their monthly telecommunications bill. Contact ECN today for leading telecommunications solutions.